Privacy Policy

1. Scope and who we are

This Privacy Policy applies specifically to the Agregar Diary mobile application (the App) operated by MOWOL Pty Ltd (MOWOL, we, us or our). It also applies when you contact us or otherwise interact with us in connection with the App.

We respect your privacy and are committed to safeguarding the personal information of our customers and App users. Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we collect

The information we collect depends on how you use the App and the information you choose to provide.

Information you provide

• Contact and identity information, such as your name, phone number, postal address and email address.
• Diary, survey and account content, including responses, feedback, preferences and other personal or business information you submit through the App.
• Support and communications information, including information you give us when you contact customer support, communicate with us, change your content or email preferences, or respond to a survey or promotion.
• Transaction information, which may include financial or payment card information when needed to process a product or service order.
• Other information you choose to provide while interacting with us.

Information collected automatically

• Device and network information, such as your mobile device type, unique device identifier, IP address, mobile operating system and mobile browser type.
• App usage information, including information about how you use and interact with the App.
• Location information. The App may use GPS or similar technology to determine your current location or the city in which you are located, including to display a location map and relevant advertising. We do not share your current location with other users or partners.
• Cookies and similar technologies. We may use small files or similar technologies to recognise you when you return and remember details about your use of the App. You can change your device settings to reject cookies, although parts of the App may then not work as intended.

3. How we collect information

We collect information when you enter it in the App, communicate with us electronically or in person, access or use the App, or receive our services. We may also receive personal information from third parties. When we do, we protect it in accordance with this policy.

4. How we use information

We may use the information we collect to:

• operate the App and provide the services, information and updates you request;
• process product or service orders;
• provide customer support and respond to feedback or complaints;
• communicate with you by email, phone, SMS or post;
• tell you about new or additional products, services and opportunities;
• understand how the App is used, including through aggregated analysis;
• improve the App, our products and our services, and better understand user needs;
• provide location-based features, maps or relevant advertising where enabled; and
• protect our copyright, trademarks, legal rights, property and safety, and those of App users, customers or third parties.

5. How we share information

We disclose personal information only where reasonably necessary for the purposes described in this policy, including to the following types of recipients:

• MOWOL personnel, including our employees and officers, where they need the information to perform their duties.
• Service providers, including agents, suppliers and subcontractors that help us operate the App or deliver our services.
• Professional and risk advisers, including insurers and professional advisers.
• Government, regulatory and legal recipients, when disclosure is required or authorised by law, regulation, court order, subpoena or warrant, in legal proceedings, or in response to a law-enforcement request.
• Business transaction recipients, including a potential purchaser or successor if control of our business changes or business assets are sold or transferred. We seek to disclose information in good faith and under confidentiality obligations where appropriate.

When we disclose personal information to a third party, we request that the third party handle it consistently with this policy. We do not share your current location with other users or partners.

6. International processing

Information may be stored, processed in, or transferred between parties located in countries outside Australia. Where we disclose information to third parties, we request that they handle it in accordance with this policy.

7. Security

We use physical, electronic and managerial safeguards designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure.

No transmission or storage method is completely secure. Information you transmit to or receive from us is exchanged at your own risk, and we cannot guarantee absolute security.

8. Your choices and rights

You may ask to access personal information we hold about you or request correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. A small administrative fee may apply to an access request. We may refuse access in circumstances permitted by the Privacy Act 1988 (Cth).

You can stop the App from collecting information by uninstalling it using your device’s standard process. You can also ask to opt out of communications or request privacy assistance by emailing [email protected].

9. Third-party services and links

The App may include third-party social media features or links to applications and websites that we do not own or control. A link does not constitute our sponsorship or endorsement of that third party. We are not responsible for third parties’ privacy practices, and we encourage you to read their privacy policies.

Information you choose to make public through a social media feature may be accessible to others. We cannot control the security of publicly available information or how other people use it.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when the updated policy is posted on this webpage. We will update the date at the top of this page when changes are made, so please review it periodically.